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Analysis of institutional authors

Saldaña LCorresponding AuthorEncinas VAuthor

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Active tourism in Spain: Identification of service quality in companies

Publicated to:Apunts. Educación Física Y Deportes. (124): 108-113 - 2016-04-01 (124), DOI: 10.5672/apunts.2014-0983.es(2016/2).124.09

Authors: Saldaña L; Encinas V

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Abstract

© 2016 Instituto Nacional de Educacion Fisica de Cataluna. All rights reserved. In 2012 design of a tool for identifying the service quality of active tourism businesses was completed: the HEVA evaluation tool. In 2013 HEVA was launched for all active tourism companies registered with the 52 tourist boards of Spain's provinces and a sample of 918 active companies was obtained. 186 of these companies were used for this study. HEVA analyzes three key aspects: Identification of the sector profile of the companies, evaluation of the parameters that recognize the quality of service, and the perception of the company's manager in relation to what customers identify as the quality of the service it provides. These are crucial in understanding and determining processes that help company management teams. By way of conclusion, most of the companies considered that their activity is more recognized within the tourism sector (80.6 %) than within the sports one. In the evaluation of the service quality parameters, the human resources parameter gains greatest recognition (97.7 %), while in the perception of the company managers there are significant differences for customers in factors such as handling complaints and complementary products.

Keywords

Active tourismAdventure tourismOutdoor activitiesQualityService

Quality index

Bibliometric impact. Analysis of the contribution and dissemination channel

The work has been published in the journal Apunts. Educación Física Y Deportes due to its progression and the good impact it has achieved in recent years, according to the agency Dialnet (Dialnet Métricas). In the year of publication of the work, 2016, thus managing to position itself as a Q1 (Primer Cuartil).

Notably, the journal is positioned in the Quartile Q3 for the agency Scopus (SJR), in the category Cultural Studies, classified as B in other national agencies such as CIRC, classified as C by the agency AGUAR.

Independientemente del impacto esperado determinado por el canal de difusión, es importante destacar el impacto real observado de la propia aportación.

Según las diferentes agencias de indexación, el número de citas acumuladas por esta publicación hasta la fecha 2025-06-06:

  • Scopus: 3

Impact and social visibility

From the perspective of influence or social adoption, and based on metrics associated with mentions and interactions provided by agencies specializing in calculating the so-called "Alternative or Social Metrics," we can highlight as of 2025-06-06:

  • The use of this contribution in bookmarks, code forks, additions to favorite lists for recurrent reading, as well as general views, indicates that someone is using the publication as a basis for their current work. This may be a notable indicator of future more formal and academic citations. This claim is supported by the result of the "Capture" indicator, which yields a total of: 18 (PlumX).

Leadership analysis of institutional authors

There is a significant leadership presence as some of the institution’s authors appear as the first or last signer, detailed as follows: First Author (MEDIAVILLA SALDAÑA, LAZARO) and Last Author (GOMEZ ENCINAS, VICENTE FELIPE).

the author responsible for correspondence tasks has been MEDIAVILLA SALDAÑA, LAZARO.