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Impact on the Sustainable Development Goals (SDGs)

Analysis of institutional authors

Calvo-Manzano, Jose A.Corresponding AuthorSan Feliu, TomasAuthor

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June 9, 2019
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Building an IT service catalog in a small company as the main input for the IT financial management

Publicated to: COMPUTER STANDARDS & INTERFACES. 36 (1): 42-53 - 2013-11-01 36(1), DOI: 10.1016/j.csi.2013.07.003

Authors:

Arcilla, Magdalena; Calvo-Manzano, Jose A; San Feliu, Tomas
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Affiliations

Univ Nacl Educ Distancia, Escuela Tecn Super Ingn Informat, E-28040 Madrid, Spain - Author
Univ Politecn Madrid, Fac Informat, E-28660 Madrid, Spain - Author

Abstract

IT departments in non-IT small companies lack guidelines for defining the services they provide and for assigning costs to these services. This article compares international models and standards and describes an approach that can be used by these companies in order to define and implement their service catalog to be used as an input for their IT financial management. The proposed solution is based on the concept of a process asset library. The proposal has been tested in a non-IT small company. The results provide useful insights for companies interested in defining their own service catalog from a standard service catalog. (C) 2013 Elsevier B.V. All rights reserved.
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Keywords

CostsIndustry, innovation and infrastructureInformation-technologyIt financial managementIt service catalogIt service managementKnowledgePortfolio managementProcess asset libraryProcess improvementVery small, small and medium companies

Quality index

Bibliometric impact. Analysis of the contribution and dissemination channel

The work has been published in the journal COMPUTER STANDARDS & INTERFACES due to its progression and the good impact it has achieved in recent years, according to the agency Scopus (SJR), it has become a reference in its field. In the year of publication of the work, 2013, it was in position , thus managing to position itself as a Q1 (Primer Cuartil), in the category Hardware and Architecture. Notably, the journal is positioned above the 90th percentile.

Independientemente del impacto esperado determinado por el canal de difusión, es importante destacar el impacto real observado de la propia aportación.

Según las diferentes agencias de indexación, el número de citas acumuladas por esta publicación hasta la fecha 2026-04-25:

  • WoS: 18
  • Scopus: 24
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Impact and social visibility

From the perspective of influence or social adoption, and based on metrics associated with mentions and interactions provided by agencies specializing in calculating the so-called "Alternative or Social Metrics," we can highlight as of 2026-04-25:

  • The use of this contribution in bookmarks, code forks, additions to favorite lists for recurrent reading, as well as general views, indicates that someone is using the publication as a basis for their current work. This may be a notable indicator of future more formal and academic citations. This claim is supported by the result of the "Capture" indicator, which yields a total of: 149 (PlumX).

It is essential to present evidence supporting full alignment with institutional principles and guidelines on Open Science and the Conservation and Dissemination of Intellectual Heritage. A clear example of this is:

  • Assignment of a Handle/URN as an identifier within the deposit in the Institutional Repository: https://oa.upm.es/40049/

As a result of the publication of the work in the institutional repository, statistical usage data has been obtained that reflects its impact. In terms of dissemination, we can state that, as of

  • Views: 396
  • Downloads: 1,156
Continuing with the social impact of the work, it is important to emphasize that, due to its content, it can be assigned to the area of interest of ODS 9 - Industry, innovation and infrastructure, with a probability of 44% according to the mBERT algorithm developed by Aurora University.
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Leadership analysis of institutional authors

There is a significant leadership presence as some of the institution’s authors appear as the first or last signer, detailed as follows: Last Author (SAN FELIU GILABERT, TOMAS).

the author responsible for correspondence tasks has been CALVO-MANZANO VILLALON, JOSE ANTONIO.

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Project objectives

Los objetivos perseguidos en esta aportación se centran en mejorar la gestión financiera de TI en pequeñas empresas no especializadas en tecnología. Se plantean: analizar modelos y estándares internacionales para la definición de catálogos de servicios; evaluar la aplicabilidad de un enfoque basado en la biblioteca de activos de procesos; diseñar un método para definir e implementar un catálogo de servicios adaptado a pequeñas empresas; probar la solución propuesta en un caso real; y proporcionar recomendaciones útiles para la creación de catálogos de servicios estándar que sirvan como insumo para la gestión financiera de TI.
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Most relevant results

El estudio presenta un enfoque para la definición e implementación de un catálogo de servicios de TI en pequeñas empresas no especializadas en tecnología, con el fin de apoyar la gestión financiera de TI. Los resultados más relevantes son: 1) se compararon modelos y estándares internacionales para fundamentar la propuesta; 2) se desarrolló una solución basada en el concepto de biblioteca de activos de procesos; 3) la propuesta fue validada mediante su aplicación en una pequeña empresa no tecnológica; 4) los resultados obtenidos ofrecen información útil para empresas que deseen definir su propio catálogo de servicios a partir de un catálogo estándar.
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Awards linked to the item

This work is sponsored by everis Foundation and Universidad Politecnica de Madrid through the Research Chair in Software Process Improvement for Spain and Latin American Region.
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